Managing Your Subscription

Learn how to upgrade, downgrade, or cancel your ZenFlip subscription and understand how billing cycles work.

Managing Your Subscription

Whether you're ready to unlock more features or need to adjust your plan, ZenFlip makes it straightforward to manage your subscription. This guide covers upgrades, downgrades, cancellations, and how billing cycles work.

Accessing Subscription Settings

  1. Click Settings in the top navigation

  2. Select the Billing tab

  3. You'll see your current plan, billing cycle, next payment date, and payment method

Upgrading Your Plan

When you're ready for more publications, team members, or advanced features:

  1. Go to Settings > Billing

  2. Click Change Plan

  3. Select the plan you'd like to upgrade to

  4. Review the pricing summary

  5. Click Confirm Upgrade

How Upgrade Billing Works

  • Immediate access - You get access to the new plan's features right away

  • Prorated charges - You're only charged for the remaining days in your current billing cycle at the new rate. The difference between what you've already paid and the new plan's cost is calculated and charged immediately.

  • Next billing cycle - From your next billing date onward, you're charged the full amount for the new plan

  • Price Lock applies - Your new plan locks in at the current price, protected by the Price Lock Pledge

Example: You're on Creator ($29/month) and upgrade to Business ($79/month) halfway through your billing cycle. You'll be charged approximately $25 now (the prorated difference for the remaining 15 days), and $79 on your next billing date.

Downgrading Your Plan

If you need fewer features or want to reduce costs:

  1. Go to Settings > Billing

  2. Click Change Plan

  3. Select the plan you'd like to downgrade to

  4. Review what features you'll lose

  5. Click Confirm Downgrade

How Downgrade Billing Works

  • End of cycle - The downgrade takes effect at the end of your current billing cycle. You keep your current plan's features until then.

  • No refunds - The remaining time on your current cycle is not refunded, but you continue to use the higher-tier features until the cycle ends.

  • Content preserved - Your existing publications, analytics data, and settings are kept. If you exceed the lower plan's publication limit, existing publications remain live but you can't create new ones.

What Happens to Features You Lose

When a downgrade takes effect:

  • Custom branding - If your new plan doesn't include branding, your publications revert to default ZenFlip branding

  • Custom domain - If your new plan doesn't include custom domain, flipbooks revert to zenflip.app URLs

  • Team members - If your new plan supports fewer team members, you'll need to remove members to get within the limit (you'll be prompted before the downgrade finalizes)

  • Analytics - Advanced analytics features become unavailable, but your historical data is preserved

  • CSV export - Export features become unavailable, so download any data you need before downgrading

Switching Between Monthly and Annual Billing

  1. Go to Settings > Billing

  2. Click Billing Cycle

  3. Choose Monthly or Annual

  4. Review the pricing change

  5. Click Confirm

Switching to Annual

When you switch from monthly to annual billing:

  • You're charged the annual amount immediately

  • Any unused time from your current monthly cycle is credited toward the annual payment

  • You save approximately 20% compared to monthly billing

Switching to Monthly

When you switch from annual to monthly billing:

  • The change takes effect at the end of your current annual period

  • From that point forward, you're billed monthly

  • No refund is issued for the remaining annual period

Canceling Your Subscription

If you need to cancel:

  1. Go to Settings > Billing

  2. Click Cancel Subscription

  3. You'll be asked to confirm and optionally share the reason for canceling

  4. Click Confirm Cancellation

What Happens After Cancellation

  • Access continues - You keep your paid plan's features until the end of your current billing cycle

  • Downgrade to Explorer - After the billing cycle ends, your account automatically moves to the free Explorer plan

  • Content preserved - All your publications remain in your account. If you have more than 10 (Explorer's limit), existing publications stay live but you can't create new ones.

  • Data retained - Your analytics data, leads, and settings are preserved for 90 days in case you resubscribe

  • Resubscribe anytime - You can resubscribe at any time. Note that if prices have changed, the current price applies (the Price Lock Pledge applies to continuous subscriptions only)

Billing Cycle FAQ

When am I charged? You're charged on the same date each month (or year for annual plans) from when you first subscribed. For example, if you subscribed on March 15, you're billed on the 15th of each month.

What if my payment fails? ZenFlip retries failed payments for up to 7 days. You'll receive email notifications about the failed payment. See Invoices & Payments for more details on resolving payment issues.

Can I pause my subscription instead of canceling? Pausing is not currently available. If you need a temporary break, you can cancel and resubscribe later. Your content is retained for 90 days.