Copyright and Intellectual Property Policy

Last updated: February 27, 2026

Effective Date: 8 March 2026 Last Updated: 8 March 2026

Zentrovia Solutions Private Limited (CIN: U62099KA2025PTC204133) ("Zentrovia", "we", "us", or "our") respects intellectual property rights and expects our users to do the same. This Copyright Policy describes how we handle claims of copyright and intellectual property infringement on the ZenFlip platform, in compliance with the Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512), the Information Technology Act, 2000 (India), the EU Digital Services Act (Regulation 2022/2065), and other applicable intellectual property laws worldwide.

1. Our Role

ZenFlip is a platform that enables users ("Creators") to upload, convert, and publish digital content. We do not author, edit, review, or approve User Content before or after publication. As described in our Terms of Service, Creators are solely responsible for ensuring their content does not infringe the rights of others.

We qualify as a "service provider" under the DMCA, an "intermediary" under Section 79 of the Indian IT Act, and a "hosting service provider" under the EU Digital Services Act. We maintain the policies and procedures described below to preserve our safe harbor and intermediary protections under these laws.

Our designated agent for receiving DMCA notices is:

Copyright Agent Zentrovia Solutions Private Limited 499, 10th Cross, NGEF Layout, Bangalore 560056, India Email: copyright@zenflip.io

Our DMCA agent registration with the U.S. Copyright Office is [to be filed - registration number to be inserted upon completion].

If you believe that content hosted on ZenFlip infringes your copyright, you may submit a written notification to our Copyright Agent containing all of the following:

(a) A physical or electronic signature of the copyright owner or a person authorised to act on their behalf;

(b) Identification of the copyrighted work claimed to have been infringed. If multiple works are infringed by a single publication, a representative list is sufficient;

(c) Identification of the material claimed to be infringing, including a URL or other specific information sufficient to allow us to locate the material on the Platform;

(d) Your contact information, including name, mailing address, telephone number, and email address;

(e) A statement that you have a good faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law;

(f) A statement, made under penalty of perjury (for DMCA notices), that the information in the notification is accurate and that you are the copyright owner or authorised to act on behalf of the owner.

Send notices to: copyright@zenflip.io

Incomplete or inaccurate notices may not be processed. If your notice is incomplete, we may request additional information before taking action.

Warning: Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be subject to liability for damages, including costs and legal fees incurred by the alleged infringer, the copyright owner, or the service provider.

4. Our Response to Valid Notices

Upon receiving a valid copyright infringement notice, we will:

(a) Acknowledge receipt within 2 business days;

(b) Review the notice for completeness and validity;

(c) If the notice is valid, expeditiously remove or disable access to the allegedly infringing material (typically within 48 hours of receiving a complete, valid notice, or sooner where required by applicable law);

(d) Notify the Creator whose content has been removed, providing them with a copy of the complaint (with the complainant's personal contact information redacted where appropriate) and information about the counter-notification process;

(e) Retain records of all notices and actions taken for at least 3 years.

For notices received under Indian law (court orders or government directives under Section 79(3)(b) of the IT Act), we will comply within the timeframes specified in the order.

5. Counter-Notification

If you are a Creator and believe that your content was removed or disabled as a result of mistake or misidentification, you may submit a written counter-notification to our Copyright Agent containing:

(a) Your physical or electronic signature;

(b) Identification of the material that has been removed or to which access has been disabled, and the URL where the material appeared before it was removed;

(c) A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;

(d) Your name, address, and telephone number;

(e) A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, the courts of Bangalore, Karnataka, India), and that you will accept service of process from the person who provided the original notice or their agent.

Send counter-notifications to: copyright@zenflip.io

Upon receiving a valid counter-notification, we will: (a) forward a copy to the original complainant; (b) inform the complainant that the removed material may be restored in 10 to 14 business days; and (c) restore the material within 10 to 14 business days unless the complainant files a court action seeking a restraining order against the Creator.

6. Repeat Infringer Policy

In accordance with DMCA requirements and our commitment to intellectual property protection, we maintain the following repeat infringer policy:

(a) First Notice: The Creator is notified and the specific infringing content is removed. The Creator receives a formal warning.

(b) Second Notice: The Creator is notified, the content is removed, and the Creator's ability to publish new content may be temporarily restricted for up to 30 days.

(c) Third Notice (within 12 months): The Creator's account is permanently terminated. All published content is taken offline. No refund of subscription fees is provided.

(d) We reserve the right to terminate an account after a single notice in cases of egregious or willful infringement.

(e) Counter-notifications that result in content restoration will not count toward the repeat infringer threshold.

7. Trademark Complaints

If you believe content on ZenFlip infringes your trademark rights, please submit a complaint to copyright@zenflip.io including: identification of the trademark (with registration number if registered); identification of the allegedly infringing content; and a description of how the content infringes your trademark. We will review trademark complaints and take appropriate action, which may include content removal or adding disclaimers.

8. Other Intellectual Property Complaints

For intellectual property claims not covered by copyright or trademark law (e.g., trade secrets, patents), contact legal@zentrovia.tech. We will review such claims on a case-by-case basis.

9. Creator Best Practices

To avoid copyright issues, Creators should: only publish content they own or have a licence to use; obtain written permission for third-party content (text, images, fonts, illustrations); comply with Creative Commons and other open licence terms; provide proper attribution where required; respond promptly to any infringement notices; and maintain records of rights and permissions for their content.

10. Good Faith

We handle all copyright and IP matters in good faith. We do not make determinations of legal liability - we act as a neutral intermediary following the notice-and-takedown procedures established by law. If parties disagree about whether content is infringing, we encourage them to resolve the dispute directly or through the courts. Our role is limited to processing valid notices and counter-notifications.

11. Contact

For copyright and IP matters:

Copyright Agent Zentrovia Solutions Private Limited Email: copyright@zenflip.io Legal: legal@zentrovia.tech Website: https://zenflip.io