Terms of Service

Last updated: February 27, 2026

Terms of Service

Effective Date: 8 March 2026 Last Updated: 8 March 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Zentrovia Solutions Private Limited (CIN: U62099KA2025PTC204133), a company incorporated under the Companies Act, 2013, with its registered office at 499, 10th Cross, NGEF Layout, Bangalore 560056, India ("Zentrovia", "we", "us", or "our"), governing your access to and use of the ZenFlip digital publishing platform at zenflip.io, including all associated websites, applications, APIs, and services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY. By creating an account, accessing, or using the Services, you agree to be bound by these Terms, our Privacy Policy (zenflip.io/legal/privacy), Cookie Policy (zenflip.io/legal/cookies), AI Acceptable Use Policy (zenflip.io/legal/ai-policy), and Copyright Policy (zenflip.io/legal/copyright), each incorporated by reference. If you do not agree, you must not access or use the Services.

If you are using the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and references to "you" include that organisation.

PART A - ACCOUNT AND ELIGIBILITY

1. Eligibility

You must be at least 18 years of age to create an account. By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are under 18, you may not use the Services under any circumstances.

2. Account Registration and Security

2.1 To access most features, you must register for an account by providing accurate, current, and complete information. You agree to update your information promptly if it changes. Providing false or misleading registration information is grounds for immediate termination.

2.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account, whether or not authorised by you. You must immediately notify us at support@zenflip.io upon discovering any unauthorised access. We are not liable for losses arising from your failure to safeguard credentials.

2.3 If you create or join an organisation account, the organisation owner and administrators may access data associated with the organisation, including publication content, analytics, and team member information.

PART B - SUBSCRIPTION, PRICING AND PAYMENT

3. Subscription Plans

ZenFlip offers the following subscription tiers:

  • Explorer (Free): Limited features for individuals to explore the Platform

  • Starter (Paid): Enhanced features for individual creators and small teams

  • Professional (Paid): Advanced features for growing businesses, including BYOK AI

  • Enterprise (Paid): Custom solutions for large organisations with dedicated support and SLA

Feature availability, usage limits, and pricing are detailed at zenflip.io and may be updated from time to time with 30 days' notice for existing subscribers.

4. Price Lock Pledge

When you subscribe to a paid plan, the price at the time of subscription is locked for the duration of your continuous, uninterrupted subscription. We will not increase your locked price without: (a) providing at least 90 days' prior written notice; and (b) giving you the option to cancel before the increase takes effect, without penalty. Price increases apply only upon plan changes, subscription lapse, or your explicit acceptance following the notice period.

5. Billing, Payment and Taxes

5.1 Paid subscriptions are billed monthly or annually as selected. All payments are processed through Stripe. By subscribing, you authorise recurring charges until cancellation.

5.2 All prices are in US Dollars unless otherwise indicated. You are responsible for all applicable taxes, including Goods and Services Tax (GST) in India, Value Added Tax (VAT) in the EU/UK, and any other sales, use, or similar taxes imposed by your jurisdiction. Where required by law, we will add applicable taxes to your invoice.

5.3 If a payment fails, we will attempt to process it again and notify you. If payment remains unsuccessful after 7 days, we may downgrade your account to Explorer and restrict access to paid features. We reserve the right to suspend access after 14 days of non-payment.

6. Cancellation and Refunds

6.1 You may cancel your subscription at any time through your account settings. Paid features continue until the end of the current billing period.

6.2 We do not provide prorated refunds for partial billing periods. For annual subscriptions, refund requests within the first 14 days of the initial subscription may be considered by contacting support@zenflip.io.

6.3 Upon cancellation or downgrade, data exceeding the limits of your new plan will be retained for 30 days, after which it may be permanently deleted. You are responsible for exporting your data before this period expires.

PART C - USER CONTENT AND PLATFORM LIABILITY

THIS SECTION IS CRITICAL. IT DEFINES YOUR RESPONSIBILITIES AS A CONTENT CREATOR ON THE PLATFORM AND THE LIMITS OF ZENTROVIA'S LIABILITY FOR YOUR CONTENT.

7. Your Content - Ownership and Responsibility

7.1 Ownership. You retain all intellectual property rights to the content you upload, create, and publish through the Services ("User Content"). Zentrovia claims no ownership over your User Content.

7.2 Licence Grant. By uploading User Content, you grant Zentrovia a limited, non-exclusive, royalty-free, worldwide, sublicensable licence to host, store, process, convert, display, distribute, cache, and technically adapt your User Content solely for the purpose of providing, operating, and improving the Services. This licence includes the right to create derivative technical formats (e.g., converting PDFs to flipbook format, generating thumbnails, creating text indices for search). This licence terminates when you delete your User Content or your account, subject to reasonable backup and legal retention periods.

7.3 Your Representations and Warranties. By uploading or publishing User Content, you represent and warrant that:

(a) You own or have all necessary rights, licences, consents, and permissions to upload, publish, and distribute the User Content through the Services;

(b) Your User Content does not and will not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, or any other proprietary or personal rights;

(c) Your User Content does not contain any material that is unlawful, defamatory, obscene, pornographic, harassing, threatening, hateful, discriminatory, or that promotes violence, terrorism, or illegal activities;

(d) Your User Content complies with all applicable laws and regulations in every jurisdiction where it is made available, including but not limited to intellectual property laws, privacy laws, export control laws, and content regulations;

(e) If your User Content includes personal data of third parties (such as through lead capture forms), you have obtained all required consents and have a lawful basis for collecting and processing such data;

(f) You are solely responsible for determining the suitability of the Services for your content and for ensuring compliance with any industry-specific regulations applicable to your content (including but not limited to healthcare regulations such as HIPAA, financial regulations, educational content regulations, and any sector-specific data protection requirements).

7.4 No Pre-Publication Review. Zentrovia does not and is not obligated to pre-screen, review, approve, verify, monitor, or edit User Content before or after publication. The presence of User Content on the Platform does not constitute endorsement, verification, or approval by Zentrovia.

8. Platform Liability - Safe Harbor and Intermediary Status

8.1 Intermediary Status (India). Zentrovia operates as an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000. In accordance with Section 79 of the IT Act, Zentrovia shall not be liable for any third-party information, data, or communication link made available or hosted through the Services, provided that: (a) our function is limited to providing access to a communication system over which information made available by third parties is transmitted, temporarily stored, or hosted; (b) we do not initiate the transmission, select the receiver, or select or modify the information in the transmission; and (c) we observe due diligence as prescribed under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

8.2 DMCA Safe Harbor (United States). Zentrovia complies with the Digital Millennium Copyright Act ("DMCA"). In accordance with 17 U.S.C. ยง 512, we maintain a policy for addressing claims of copyright infringement, have designated a copyright agent, and will respond to valid takedown notices. Full details are in our Copyright Policy at zenflip.io/legal/copyright.

8.3 Digital Services Act (European Union). Zentrovia acts as a hosting service provider within the meaning of the Digital Services Act (Regulation 2022/2065). We are not liable for information stored at the request of a recipient of the service, provided that: (a) we do not have actual knowledge of illegal activity or illegal content; or (b) upon obtaining such knowledge or awareness, we act expeditiously to remove or disable access to the illegal content.

8.4 No General Monitoring Obligation. Zentrovia has no general obligation to monitor User Content, actively seek facts or circumstances indicating illegal activity, or investigate the legality of content uploaded by users. However, we reserve the right (but not the obligation) to monitor, review, and remove any User Content at our sole discretion, for any reason or no reason, with or without notice.

8.5 Content Reporting. Any person may report potentially unlawful or policy-violating content by emailing report@zenflip.io or using the reporting mechanism available on the Platform. Upon receiving a report that constitutes "actual knowledge" within the meaning of applicable law (including a court order under Indian law per the Shreya Singhal v. Union of India interpretation), we will act expeditiously to review and, where appropriate, remove or disable access to the content.

8.6 Government and Court Orders. We will comply with takedown orders from Indian courts and government authorities as required under Section 79(3)(b) of the IT Act and Rule 3(1)(d) of the IT Rules 2021. We will also comply with lawful orders from courts and authorities in other jurisdictions where we are legally obligated to do so.

9. Prohibited Content

Without limiting Section 7.3, you must not upload, publish, or distribute User Content that:

(a) Infringes any copyright, trademark, patent, trade secret, or other intellectual property right of any third party;

(b) Contains personally identifiable information of any individual without their consent;

(c) Is defamatory, libellous, or constitutes an invasion of privacy;

(d) Is obscene, pornographic, or sexually exploitative, particularly involving minors;

(e) Promotes or facilitates terrorism, extremism, violence, or illegal activities;

(f) Contains malware, viruses, or other harmful code;

(g) Constitutes spam, phishing, or social engineering;

(h) Violates export control or sanctions laws;

(i) Impersonates any person or entity or misrepresents affiliation;

(j) Violates any applicable law, regulation, or third-party rights in any jurisdiction where the content is accessible;

(k) Threatens the integrity, performance, or availability of the Services.

10. Content Removal and Account Enforcement

10.1 Right to Remove. We reserve the right to remove, disable, or restrict access to any User Content that we reasonably believe violates these Terms, applicable law, or the rights of any third party, with or without prior notice.

10.2 Notice and Takedown. Upon receiving a valid infringement notice (under the DMCA, IT Act, DSA, or other applicable law), we will act expeditiously to remove or disable access to the allegedly infringing content. We will notify the affected Creator where permitted by law.

10.3 Counter-Notification. If your content is removed pursuant to a copyright complaint and you believe the removal was in error, you may submit a counter-notification as described in our Copyright Policy.

10.4 Repeat Infringer Policy. We maintain a policy of terminating the accounts of users who are repeat infringers of intellectual property rights. An account that receives three (3) valid infringement notices within any twelve (12) month period will be subject to permanent termination without refund.

10.5 Enforcement Discretion. Our decision not to enforce any provision of these Terms in a particular instance does not constitute a waiver of our right to enforce it in the future.

PART D - AI FEATURES AND DISCLAIMERS

THIS SECTION CONTAINS IMPORTANT DISCLAIMERS REGARDING AI-POWERED FEATURES. PLEASE READ CAREFULLY.

11. AI-Powered Features

11.1 Description. The Platform includes AI-powered features including AI Chat, AI Summaries, AI Search, and AI-assisted publishing tools ("AI Features"). AI Features use third-party artificial intelligence models provided by companies including Anthropic, OpenAI, and Google to generate outputs including text responses, summaries, and search results ("AI Outputs").

11.2 Third-Party AI Providers. AI Outputs are generated by third-party AI models that are not developed, trained, owned, or controlled by Zentrovia. We integrate these models through their APIs. We do not have access to or control over the internal workings, training data, biases, or decision-making processes of these AI models.

11.3 BYOK (Bring Your Own Key). Professional and Enterprise plan users may use their own API keys for third-party AI providers. When using BYOK: (a) API calls are made to the provider using your key and your account; (b) you are subject to that provider's terms, pricing, data processing practices, and usage policies; (c) we encrypt your API key at rest but bear no responsibility for charges, data processing, or outputs associated with your third-party account; (d) you assume all risk associated with the use of your API key.

12. AI Disclaimers and Limitations of Liability

12.1 NO ACCURACY GUARANTEE. AI OUTPUTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR FITNESS FOR ANY PARTICULAR PURPOSE. AI OUTPUTS MAY CONTAIN ERRORS, INACCURACIES, OMISSIONS, FABRICATIONS ("HALLUCINATIONS"), BIASES, OR MISLEADING INFORMATION. ZENTROVIA MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, REGARDING THE ACCURACY OR RELIABILITY OF ANY AI OUTPUT.

12.2 NOT PROFESSIONAL ADVICE. AI OUTPUTS DO NOT CONSTITUTE AND MUST NOT BE RELIED UPON AS LEGAL ADVICE, MEDICAL ADVICE, FINANCIAL ADVICE, TAX ADVICE, CLINICAL GUIDANCE, THERAPEUTIC RECOMMENDATIONS, ENGINEERING ADVICE, OR ANY OTHER FORM OF PROFESSIONAL ADVICE OR EXPERT OPINION. YOU MUST INDEPENDENTLY VERIFY ALL AI OUTPUTS AND CONSULT QUALIFIED PROFESSIONALS BEFORE MAKING ANY DECISION BASED ON AI-GENERATED CONTENT. THIS APPLIES REGARDLESS OF HOW AUTHORITATIVE OR CONFIDENT AN AI OUTPUT MAY APPEAR.

12.3 YOUR SOLE RESPONSIBILITY. You are solely responsible for: (a) evaluating the accuracy, reliability, and appropriateness of all AI Outputs; (b) any decisions or actions you take, or fail to take, based on AI Outputs; (c) any content you publish, distribute, or share that incorporates AI Outputs; (d) ensuring that your use of AI Outputs complies with applicable laws and regulations; (e) any consequences arising from your Viewers' interaction with AI Features on your publications.

12.4 NO LIABILITY FOR AI OUTPUTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZENTROVIA SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY, COST, EXPENSE, CLAIM, OR LIABILITY OF ANY KIND WHATSOEVER ARISING FROM OR RELATED TO: (A) THE CONTENT, ACCURACY, OR RELIABILITY OF ANY AI OUTPUT; (B) ANY ACTION OR DECISION TAKEN OR NOT TAKEN IN RELIANCE ON AN AI OUTPUT; (C) ANY HARM CAUSED TO YOU, YOUR VIEWERS, OR ANY THIRD PARTY BY AN AI OUTPUT; (D) ANY FAILURE, ERROR, OR MALFUNCTION OF A THIRD-PARTY AI PROVIDER; (E) ANY DATA PROCESSING CONDUCTED BY A THIRD-PARTY AI PROVIDER; (F) ANY VIOLATION OF INTELLECTUAL PROPERTY RIGHTS IN AI OUTPUTS; OR (G) ANY REGULATORY OR LEGAL CONSEQUENCES ARISING FROM YOUR USE OF AI OUTPUTS.

12.5 Creator Responsibility for AI on Publications. If you enable AI Features on your publications, you are solely responsible for: (a) informing your Viewers that AI Features are available and that responses are AI-generated; (b) ensuring that the use of AI Features on your publications complies with applicable laws in every jurisdiction where your Viewers are located, including but not limited to the EU AI Act's transparency requirements; (c) ensuring that AI Features are not enabled on publications where they would be inappropriate (e.g., publications accessible to minors, publications containing medical or financial information where AI outputs could be mistaken for professional advice); (d) any claims from your Viewers arising from their interaction with AI Features on your publications.

12.6 EU AI Act Transparency. Where required by the EU AI Act (Regulation 2024/1689), we disclose that AI Chat, AI Summary, and AI Search features generate content using artificial intelligence. Content generated by AI Features is machine-generated and not authored by a human. Users interacting with AI Chat features are interacting with an AI system, not a human.

PART E - FAIR USAGE POLICY

13. Fair Usage Policy

The Services are designed for legitimate digital publishing use. To ensure the quality, performance, and availability of the Services for all users, the following fair usage policies apply. We reserve the right to update fair usage limits with 30 days' notice.

13.1 Storage and Bandwidth.

Each subscription plan includes defined limits for storage and bandwidth as published on our pricing page. You must not: (a) use the Platform primarily as a general file hosting, backup, or content delivery service rather than for digital publishing; (b) upload files that are not intended for conversion to flipbook format; (c) intentionally inflate storage or bandwidth usage to circumvent plan limits; (d) use techniques to artificially multiply page views or analytics data.

13.2 API Usage.

API access is subject to rate limits published in our API documentation. You must not: (a) exceed the rate limits for your plan; (b) use multiple accounts to circumvent rate limits; (c) use the API for purposes other than those documented; (d) allow third parties to use your API credentials without authorisation.

13.3 AI Feature Usage.

AI Features are subject to message limits per billing period as specified for your plan. You must not: (a) use AI Features for bulk data extraction, automated scraping, or systematic harvesting of AI outputs; (b) attempt to extract model weights, training data, or proprietary information from AI providers through our platform; (c) use AI Features to generate content that violates our AI Acceptable Use Policy; (d) use automated tools, scripts, or bots to interact with AI Features; (e) deliberately prompt AI systems to produce harmful, illegal, or misleading outputs.

13.4 Account Usage.

You must not: (a) create multiple free accounts to circumvent plan limits; (b) share account credentials with unauthorised individuals; (c) use the Platform for competitive analysis, benchmarking, or reverse engineering; (d) resell, sublicence, or redistribute access to the Services without written consent.

13.5 Scraping and Automated Access.

You must not: (a) use bots, crawlers, scrapers, or other automated tools to access, index, or extract data from the Platform or publications hosted on it (other than search engine crawlers we have authorised via robots.txt); (b) access the Platform at a rate that exceeds reasonable human usage; (c) circumvent technical measures designed to prevent automated access.

14. Fair Usage Enforcement

14.1 Progressive Enforcement. Violations of the Fair Usage Policy will generally be addressed using a progressive enforcement approach:

  • Step 1 - Notification: We will notify you of the suspected violation and provide an opportunity to remedy it within a reasonable timeframe (typically 7 days).

  • Step 2 - Throttling: If the violation continues, we may throttle or temporarily restrict access to specific features.

  • Step 3 - Suspension: Continued or severe violations may result in account suspension. During suspension, your content remains hosted but is not publicly accessible.

  • Step 4 - Termination: Persistent violations, or a single egregious violation, may result in permanent account termination.

14.2 Immediate Enforcement Without Notice. Notwithstanding Section 14.1, we reserve the right to immediately suspend or terminate your account without prior notice if: (a) your usage poses an immediate threat to the security, integrity, or availability of the Services; (b) your content is the subject of a court order or government directive requiring removal; (c) your account is being used for illegal activity; (d) your usage constitutes fraud, including but not limited to payment fraud; (e) you upload content involving child sexual abuse material (CSAM), terrorism, or other content requiring immediate action under applicable law.

14.3 No Refund on Termination for Cause. If your account is terminated for violation of these Terms, including the Fair Usage Policy, Acceptable Use Policy, or Prohibited Content provisions, you are not entitled to any refund of prepaid subscription fees.

14.4 Data Export After Termination. Following termination for cause, we will retain your data for 30 days to allow data export, after which it will be permanently deleted. We reserve the right to refuse data export if the data itself is the subject of a legal proceeding, court order, or contains illegal content.

14.5 Appeals. If you believe enforcement action was taken in error, you may appeal by emailing legal@zentrovia.tech within 14 days of the action. We will review appeals in good faith and respond within 14 days.

PART F - INTELLECTUAL PROPERTY

15. Platform Intellectual Property

The Services, including all software, source code, designs, text, graphics, logos, icons, user interface elements, APIs, and underlying technology, are owned by or licensed to Zentrovia and protected by Indian and international intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or disassemble any part of the Services without prior written consent.

16. Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Zentrovia an unrestricted, irrevocable, perpetual, worldwide, royalty-free licence to use, modify, and incorporate that Feedback without any obligation, attribution, or compensation to you.

17. Trademarks

"ZenFlip", the ZenFlip logo, "Zentrovia", and related marks are trademarks of Zentrovia Solutions Private Limited. You may not use our trademarks without prior written consent. You may state that your publications are "powered by ZenFlip" or "hosted on ZenFlip" for the purposes of factual description only.

PART G - DISCLAIMERS, LIABILITY, AND INDEMNIFICATION

18. Disclaimer of Warranties

THE SERVICES, INCLUDING ALL AI FEATURES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. ZENTROVIA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ZENTROVIA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR AI OUTPUTS AVAILABLE THROUGH THE SERVICES.

19. Limitation of Liability

19.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZENTROVIA AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ZENTROVIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 ZENTROVIA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU ACTUALLY PAID TO ZENTROVIA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM; OR (B) INR 10,000 (INDIAN RUPEES TEN THOUSAND).

19.3 THE LIMITATIONS IN THIS SECTION APPLY TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND ANY OTHER LEGAL OR EQUITABLE THEORY.

19.4 Consumer Protection. Nothing in these Terms excludes or limits consumer rights under the Consumer Protection Act, 2019 (India), the Australian Consumer Law, EU consumer protection directives, or any other mandatory consumer protection law that cannot be excluded by agreement. Where such laws apply, our liability is limited to the maximum extent permitted.

20. Indemnification

20.1 You agree to indemnify, defend, and hold harmless Zentrovia and its directors, officers, employees, affiliates, agents, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs of litigation) arising out of or relating to:

(a) Your User Content, including any claim that your User Content infringes, misappropriates, or violates any third party's intellectual property, privacy, or other rights;

(b) Your use of the Services, including AI Features;

(c) Any content, materials, or outputs you publish, distribute, or share that incorporate AI Outputs;

(d) Any claim by your Viewers or any third party arising from their access to or interaction with your publications, including AI Chat interactions on your publications;

(e) Your violation of these Terms, including the Acceptable Use Policy, Fair Usage Policy, and AI Acceptable Use Policy;

(f) Your violation of any applicable law, regulation, or third-party rights;

(g) Any tax liability, penalty, or interest arising from your failure to properly account for taxes on your use of the Services;

(h) Any claim arising from your use of the BYOK feature, including claims related to the third-party AI provider's processing of data through your API key.

20.2 We will provide you with reasonable notice of any claim for which indemnification is sought and will cooperate with your defence at your expense.

PART H - SERVICE AND GENERAL TERMS

21. Service Availability

We target 99.9% monthly uptime, excluding scheduled maintenance. This target is aspirational and does not constitute a binding SLA unless a separate agreement is executed (e.g., Enterprise plans). We are not liable for downtime caused by factors beyond our reasonable control, including third-party infrastructure failures, internet disruptions, natural disasters, pandemics, government actions, or cyberattacks.

22. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms to the extent such failure or delay is caused by circumstances beyond the affected party's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, sanctions, embargoes, labour disputes, power failures, internet or telecommunications failures, cyberattacks, and acts or omissions of third-party service providers (including AI providers and cloud infrastructure providers). The affected party will provide prompt notice and use commercially reasonable efforts to mitigate the impact.

23. Termination

23.1 By You. You may terminate your account at any time through account settings or by emailing support@zenflip.io.

23.2 By Us. We may suspend or terminate your account: (a) immediately, for cause, including violation of these Terms, illegal activity, fraud, or conduct that threatens the Platform; (b) with 30 days' notice, for any reason, including discontinuation of the Services.

23.3 Effect. Upon termination: (a) your licence to use the Services ceases immediately; (b) your published flipbooks will be taken offline; (c) we will retain your data for 30 days to allow export; (d) after 30 days, data will be permanently deleted unless retention is required by law; (e) Sections that by their nature survive termination will survive, including intellectual property, limitation of liability, indemnification, governing law, and any accrued payment obligations.

24. Data Portability and Export

24.1 You may export your data at any time through your account settings. We provide export in machine-readable formats (JSON, CSV) for structured data and original file format for uploaded content.

24.2 Upon account termination (whether by you or by us), you will have 30 days to export your data. After this period, we will permanently delete your data unless retention is required by law.

25. Governing Law and Jurisdiction

25.1 These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

25.2 You agree to submit to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India, for the resolution of any disputes arising out of or relating to these Terms, subject to Section 25.3.

25.3 EU/UK Users. If you are a consumer resident in the EEA or UK, nothing in these Terms deprives you of the protection of mandatory consumer protection laws of your country of residence, and you may bring proceedings in the courts of your country of residence.

25.4 US Users. For users in the United States, you and Zentrovia agree that any dispute that cannot be resolved informally shall be resolved exclusively in the courts specified in Section 25.2, except where prohibited by applicable law.

26. Dispute Resolution

Before initiating formal legal proceedings, you agree to attempt informal resolution by contacting legal@zentrovia.tech. We will negotiate in good faith for 30 days. If the dispute is not resolved, either party may pursue judicial resolution as specified in Section 25.

27. Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF THIS WAIVER IS FOUND UNENFORCEABLE IN YOUR JURISDICTION, THEN THIS SECTION SHALL NOT APPLY TO YOU.

28. Export Compliance

You agree to comply with all applicable export control laws and sanctions regulations, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce's Bureau of Industry and Security (BIS), and equivalent authorities in other jurisdictions. You may not use the Services in, or export data to, any country subject to comprehensive U.S. or Indian government sanctions.

29. Government Use

If you are a government entity, you acknowledge that the Services are commercial computer software and commercial computer software documentation developed at private expense, and that government use rights are limited to those rights customarily provided to the public under these Terms.

30. Grievance Redressal

In accordance with the IT Rules 2021 and the DPDP Act, our Grievance Officer details are published in our Privacy Policy. Contact grievance@zenflip.io. The Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days.

31. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and all remaining provisions will continue in full force and effect.

32. Assignment

You may not assign your rights or obligations without our prior written consent. We may assign without restriction, including in connection with a merger, acquisition, or sale of assets.

33. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, AI Acceptable Use Policy, and Copyright Policy, constitute the entire agreement between you and Zentrovia and supersede all prior agreements and communications.

34. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated at least 30 days before taking effect via email and/or in-Platform notification. Continued use after the effective date constitutes acceptance. If you disagree with changes, you may terminate your account before they take effect.

35. Contact Us

Zentrovia Solutions Private Limited CIN: U62099KA2025PTC204133 Registered Office: 499, 10th Cross, NGEF Layout, Bangalore 560056, India

Legal: legal@zentrovia.tech Support: support@zenflip.io Copyright: copyright@zenflip.io Grievance: grievance@zenflip.io Website: https://zenflip.io