AI Acceptable Use Policy

Last updated: February 27, 2026

AI Acceptable Use Policy

Effective Date: 8 March 2026 Last Updated: 8 March 2026

This AI Acceptable Use Policy ("AI Policy") governs your use of artificial intelligence features ("AI Features") within the ZenFlip platform operated by Zentrovia Solutions Private Limited (CIN: U62099KA2025PTC204133) ("Zentrovia", "we", "us", or "our"). This AI Policy is incorporated into and supplements our Terms of Service (zenflip.io/legal/terms).

By using any AI Features, you acknowledge that you have read, understood, and agree to be bound by this AI Policy.

1. Scope

This AI Policy applies to all AI-powered capabilities within ZenFlip, including: AI Chat (conversational AI for readers and publishers), AI Summaries (automated content summaries), AI Search (semantic search), AI-assisted publishing tools (metadata generation, tagging, content optimisation), BYOK (Bring Your Own Key) AI access, and any future AI features added to the Platform.

2. How AI Features Work

AI Features use third-party large language models (LLMs) provided by companies including Anthropic (Claude), OpenAI (GPT), and Google (Gemini). When you or your Viewers interact with AI Features, your input is sent to the relevant AI provider via their API. The AI provider processes the input and returns a response. Zentrovia transmits the input and displays the output but does not generate, control, influence, verify, or endorse the content of AI responses.

We do not develop, train, fine-tune, or control the AI models. We are a deployer of third-party AI systems, not a provider of AI models.

3. Critical Disclaimers

3.1 AI Outputs May Be Wrong

AI OUTPUTS MAY CONTAIN ERRORS, INACCURACIES, OMISSIONS, FABRICATIONS ("HALLUCINATIONS"), OUTDATED INFORMATION, BIASES, OFFENSIVE CONTENT, OR MISLEADING STATEMENTS. AI MODELS GENERATE RESPONSES BASED ON STATISTICAL PATTERNS IN TRAINING DATA AND DO NOT POSSESS UNDERSTANDING, JUDGEMENT, OR AWARENESS. THE APPARENT CONFIDENCE OR FLUENCY OF AN AI RESPONSE IS NOT AN INDICATOR OF ITS ACCURACY.

3.2 Not Professional Advice

AI OUTPUTS DO NOT CONSTITUTE AND MUST NEVER BE RELIED UPON AS: LEGAL ADVICE OR LEGAL OPINION; MEDICAL, CLINICAL, OR HEALTH ADVICE; FINANCIAL, INVESTMENT, OR TAX ADVICE; ENGINEERING OR SAFETY ADVICE; THERAPEUTIC OR PSYCHOLOGICAL GUIDANCE; REGULATORY OR COMPLIANCE GUIDANCE; OR ANY OTHER FORM OF PROFESSIONAL, EXPERT, OR SPECIALIST ADVICE.

ALWAYS CONSULT A QUALIFIED PROFESSIONAL BEFORE MAKING DECISIONS BASED ON AI-GENERATED CONTENT, REGARDLESS OF HOW AUTHORITATIVE OR DETAILED THE AI OUTPUT MAY APPEAR.

3.3 Your Sole Responsibility

YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR: (A) EVALUATING THE ACCURACY, RELIABILITY, LEGALITY, AND APPROPRIATENESS OF ALL AI OUTPUTS BEFORE ANY USE; (B) ANY DECISIONS, ACTIONS, OR OMISSIONS BASED ON AI OUTPUTS; (C) ANY CONTENT YOU PUBLISH OR DISTRIBUTE THAT INCORPORATES AI OUTPUTS; (D) ENSURING YOUR USE OF AI OUTPUTS COMPLIES WITH ALL APPLICABLE LAWS; (E) ANY CONSEQUENCES ARISING FROM YOUR VIEWERS' INTERACTIONS WITH AI FEATURES ON YOUR PUBLICATIONS; AND (F) INFORMING YOUR VIEWERS THAT AI CHAT RESPONSES ARE MACHINE-GENERATED AND MAY BE INACCURATE.

3.4 Zentrovia Is Not Liable

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENTROVIA BEARS NO LIABILITY WHATSOEVER FOR: THE CONTENT, ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI OUTPUT; ANY HARM, LOSS, DAMAGE, OR INJURY ARISING FROM RELIANCE ON AI OUTPUTS; ANY FAILURE, ERROR, DOWNTIME, OR MALFUNCTION OF THIRD-PARTY AI PROVIDERS; ANY DATA PROCESSING BY THIRD-PARTY AI PROVIDERS; ANY INTELLECTUAL PROPERTY INFRINGEMENT IN OR BY AI OUTPUTS; ANY BIAS, DISCRIMINATION, OR OFFENSIVE CONTENT IN AI OUTPUTS; OR ANY REGULATORY CONSEQUENCES ARISING FROM YOUR USE OF AI OUTPUTS.

4. Permitted Uses

You may use AI Features to: generate summaries of your own publications; enable readers to ask questions about your content; draft metadata, titles, descriptions, and tags; improve content discoverability; analyse engagement patterns; and create content-related outputs for legitimate purposes.

5. Prohibited Uses

You must not use AI Features to:

(a) Generate content that is illegal, harmful, defamatory, discriminatory, threatening, harassing, or that promotes violence, terrorism, or hatred;

(b) Create or distribute misinformation, disinformation, deepfakes, or deceptive content, including presenting AI outputs as human-authored without disclosure;

(d) Attempt to extract model weights, training data, system prompts, or proprietary information from AI models;

(e) Circumvent, disable, or probe safety filters, content moderation systems, or rate limits;

(f) Collect personal information from Viewers through AI Chat without proper consent and legal basis;

(g) Generate spam, phishing content, social engineering attacks, or malicious communications;

(h) Process sensitive personal data through AI Features (including health data, biometric data, financial data, data concerning children, or special category data under GDPR Article 9) without appropriate safeguards, legal bases, and professional oversight;

(i) Use AI outputs as the sole basis for decisions that produce legal effects or similarly significant effects on individuals (e.g., employment decisions, credit decisions, insurance decisions);

(j) Automate AI interactions at scale using bots, scripts, or programmatic access beyond documented API usage;

(k) Use AI Features for real-time surveillance, profiling, or behavioural manipulation;

(l) Use AI Features in a manner that violates any applicable law, including the EU AI Act's prohibitions on AI practices that pose unacceptable risk.

6. BYOK (Bring Your Own Key)

6.1 Professional and Enterprise users may provide their own API keys for third-party AI providers.

6.2 Full Risk Transfer. When you use BYOK: (a) API calls are made to the provider under YOUR account and YOUR terms with that provider; (b) YOU are solely responsible for all charges, data processing, and compliance obligations associated with your third-party AI account; (c) YOU are subject to that provider's terms of service, privacy policy, acceptable use policy, and data processing practices; (d) Zentrovia has no visibility into, control over, or responsibility for how your chosen provider processes your data; (e) Zentrovia bears no liability for any output, data breach, service disruption, cost, or other consequence arising from your BYOK usage.

6.3 Key Security. We encrypt your API key at rest (AES-256-GCM), decrypt only in memory during API calls, and never log or display it. Despite these measures, you acknowledge that providing any credential to a third-party platform carries inherent risk, and you do so at your own discretion.

7. AI Data Processing

We do not use your content, publications, or AI Chat messages to train AI models. Our contracts with providers include anti-training provisions. However, providers may temporarily process and retain messages for service delivery and safety monitoring per their own policies. For BYOK users, the provider's standard data processing policies for your account tier apply - we have no control over these.

8. Content Moderation

We implement input and output filtering to reduce harmful AI outputs. These systems are imperfect and may occasionally over-filter legitimate content or fail to catch problematic outputs. Report concerns to support@zenflip.io.

9. Creator Obligations for AI on Publications

If you enable AI Features on your publications, you must: (a) Clearly disclose to Viewers that AI-powered features are available and that responses are machine-generated; (b) Not enable AI Chat on publications where AI responses could be mistaken for professional advice (medical texts, legal documents, financial guides) unless you add clear disclaimers visible to Viewers; (c) Comply with EU AI Act transparency requirements if your Viewers include individuals in the EEA; (d) Disable AI Features on publications accessible to or intended for minors; (e) Accept full responsibility for claims arising from your Viewers' interactions with AI Features.

10. Intellectual Property in AI Outputs

You may use AI outputs generated through the Platform for your legitimate purposes. However: AI outputs may not be protectable by copyright in all jurisdictions; Zentrovia makes no representation about the IP status of AI outputs; AI outputs may inadvertently resemble existing copyrighted works; you are responsible for conducting your own clearance before publishing AI-generated content; and you indemnify Zentrovia against any IP claims related to your use of AI outputs.

11. Rate Limits

AI Features are subject to per-plan message limits. Exceeding limits results in temporary throttling until the next billing period. BYOK users are subject to their own provider's rate limits. We may adjust platform-side limits with 30 days' notice.

12. EU AI Act Compliance

ZenFlip is a deployer (not a provider) of general-purpose AI systems under the EU AI Act (Regulation 2024/1689). We comply with applicable deployer obligations, including: transparency (disclosing that AI Chat is AI-generated); human oversight (Creators control whether AI is enabled on their publications); and cooperation with authorities upon lawful request. Creators who enable AI Features on publications accessible to EEA users share responsibility for transparency and appropriate use under the AI Act.

13. Changes to This Policy

We may update this AI Policy as technology and regulations evolve. Material changes communicated 30 days in advance via Platform and/or email. Continued use constitutes acceptance.

14. Contact

Zentrovia Solutions Private Limited Email: support@zenflip.io Legal: legal@zentrovia.tech Website: https://zenflip.io