Support
How can we help?
Browse articles by category or search for specific topics.
🚀 Getting Started
Creating Your First Flipbook
Upload a PDF, watch it convert automatically, preview the result, and publish your first interactive flipbook.
Getting Started with ZenFlip
Learn how to create your ZenFlip account, log in for the first time, and navigate the dashboard.
Sharing & Embedding Your Flipbook
Learn how to share your flipbook via direct link and embed it on your website using iframe or JavaScript widget.
📄 Publishing
3D Page Turn and 3D Depth
Turn on a three-dimensional page turn and a tilted book view, per publication.
Using ZenFlip's Accessibility Features
How to add page descriptions, enable AI vision, and use the ImmersiveReader.
Ads & Monetization
Sell ad space directly to your own advertisers inside your flipbooks — draw ad slots, price them yourself, and keep 100% of the revenue.
AI Chat & Ask ZenGuy
Enable AI-powered reader chat on your publications so readers can ask questions and get instant answers drawn from your content.
Custom Branding
Customize your flipbooks with your own logo, brand colors, fonts, and custom domain.
HTML & SCORM Exports
Export a publication as a standalone HTML flipbook or a SCORM 1.2 package for your LMS, paid per export with export credits.
Lead Capture & Forms
Collect reader details by gating your publication with a lead capture form — configure fields, timing, and export collected leads.
PDF File Requirements
Learn about supported file formats, size limits, resolution recommendations, and how to optimize your PDFs for the best flipbook experience.
Publication Settings
Configure your flipbook's title, URL slug, description, visibility, password protection, and SEO options.
Restoring a Deleted Publication
Deleted a publication by mistake? You can restore it for 30 days.
Using Templates
Browse, apply, and customize pre-designed publication templates to give your flipbooks a polished, professional look.
📊 Analytics
Understanding Your Analytics
Get a complete overview of ZenFlip's analytics dashboard and learn what each metric means for your publications.
Exporting Analytics Data
Download your flipbook analytics as CSV files for reporting, external analysis, or team sharing.
Tracking Reader Engagement
Learn how to use page heatmaps, read time analytics, device breakdowns, and geographic data to understand your audience.
💳 Billing
Invoices & Payments
View your invoices, update your payment method, and resolve failed payment issues.
Managing Your Subscription
Learn how to upgrade, downgrade, or cancel your ZenFlip subscription and understand how billing cycles work.
Plans & Pricing
Compare ZenFlip plans, see what's included at each tier, and learn about the Price Lock Pledge.
👥 Teams
🔧 Troubleshooting
Account & Login Issues
Resolve common login problems including forgotten passwords, email verification issues, Google OAuth errors, and locked accounts.
PDF Conversion Issues
Troubleshoot common PDF conversion problems including file size errors, corrupt files, slow processing, and rendering issues.
Email Template Troubleshooting
Fix common problems with customized reader emails — missing buttons, blank names, templates not being used, and save errors.
Flipbook Viewer Troubleshooting
Fix common flipbook viewer problems including loading failures, slow performance, mobile issues, and browser compatibility.
📋 Commerce
Publisher Access Codes
Learn how to create, distribute, and manage access codes that grant readers access to your publications without payment.
Discount Codes
Create promo codes that take a percentage or fixed amount off publications, collections, and subscription plans at checkout.
Customizing Reader Email Templates
Rewrite the emails your readers get — purchase receipts, welcome, subscription and new-issue emails — with your own subject lines, wording and design.
Reader Portal Overview
Understand the reader portal — your branded hub where readers browse your catalogue, log in, purchase publications, and manage their library.