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Scheduled maintenance. Thursday 29 October, 1:00–1:15 AM ET. Brief downtime; published flipbooks unaffected.

Account & Login Issues

Resolve common login problems including forgotten passwords, email verification issues, Google OAuth errors, and locked accounts.

Account & Login Issues

Having trouble accessing your ZenFlip account? This guide covers the most common authentication problems and how to resolve them.

Can't Log In

Wrong Email or Password

If you see "Invalid email or password" when trying to log in:

  1. Double-check your email address - Make sure you're using the exact email you signed up with. It's case-insensitive, but watch for typos.

  1. Check for spaces - Some password managers add a trailing space when pasting. Try typing your password manually.

  1. Try a different sign-in method - If you signed up with Google OAuth, clicking "Continue with Google" is the only way to log in. Your email/password won't work because no password was set. The reverse is also true: if you signed up with email, Google OAuth won't work unless you've linked your Google account.

Forgot Your Password

To reset your password:

  1. Go to https://zenflip.io/login

  1. Click Forgot Password

  1. Enter the email address associated with your account

  1. Click Send Reset Link

  1. Check your inbox for the password reset email

  1. Click the Reset Password link in the email

  1. Enter your new password and confirm it

  1. Click Save - you can now log in with your new password

Important notes about password reset:

  • The reset link expires after 1 hour for security

  • If you don't see the email, check your spam/junk folder

  • Only the most recent reset link is valid - if you requested multiple, use the latest one

  • The reset email comes from noreply@zenflip.io - add this to your contacts to prevent spam filtering

Email Verification Issues

Verification Email Not Received

If you signed up with email and didn't receive the verification email:

  1. Check spam/junk - The email may have been filtered. Look for an email from noreply@zenflip.io

  1. Wait a few minutes - Email delivery can sometimes take 2-5 minutes

  1. Resend verification - Log in to your account and click Resend Verification Email on the banner that appears

  1. Check the email address - Make sure you didn't have a typo when signing up. If you did, you'll need to create a new account with the correct email.

  1. Add ZenFlip to your contacts - Add noreply@zenflip.io to your email contacts or safe senders list, then resend

Verification links expire after 24 hours. If yours has expired:

  1. Go to https://zenflip.io/login

  1. Log in with your email and password

  1. You'll see a banner saying your email is unverified

  1. Click Resend Verification Email

  1. Check your inbox for the new email and click the link

Already Verified but Still Seeing the Banner

If you've clicked the verification link but still see the "verify your email" banner:

  1. Clear your browser cache and reload the page

  1. Log out and log back in - The verification status may need a fresh session to update

  1. If the issue persists, contact support at support@zenflip.io

Google OAuth Issues

"Account Not Found" When Using Google Sign-In

If you see an error when trying to sign in with Google:

  • Did you sign up with email? - If you originally created your account with email and password, you can't use Google sign-in unless your Google account uses the same email address. Try logging in with your email and password instead.

  • Wrong Google account - If you have multiple Google accounts, make sure you're selecting the one you originally used to sign up

Google OAuth Permission Error

If Google shows a permission or authorization error:

  1. Try again - Sometimes temporary Google service issues cause this. Wait a minute and try again.

  1. Clear cookies - Clear your browser cookies for accounts.google.com and try again

  1. Check Google account settings - Go to your Google Account > Security > Third-party apps and make sure ZenFlip isn't blocked

  1. Try incognito mode - Open a private/incognito window and try signing in with Google

Linking Google to an Existing Account

If you signed up with email but want to use Google sign-in going forward:

Currently, ZenFlip accounts are tied to the authentication method used at signup. If you signed up with email, you'll continue to use email and password. If you signed up with Google, you'll continue to use Google sign-in.

Account Locked or Restricted

Too Many Failed Login Attempts

For security, ZenFlip temporarily locks accounts after multiple failed login attempts:

  • 5 failed attempts - Account is locked for 15 minutes

  • 10 failed attempts - Account is locked for 1 hour

During a lockout:

  1. Wait for the lockout period to end

  1. Make sure you have the correct password ready (use the Forgot Password flow if needed)

  1. Try logging in after the lockout expires

Account Downgraded After Payment Failure

If your account has been downgraded to the free Explorer plan due to a failed payment:

  1. Your account still works - you can log in normally

  1. Paid features are locked until payment is resolved

  1. Go to Settings > Billing to update your payment method

  1. See Invoices & Payments for detailed steps

Accessing Your Account from a New Device

When you log in from a new device or browser, you may notice:

  • Google OAuth: You'll need to select your Google account and authorize access

  • Email/password: You'll need to enter your credentials as usual

  • Sessions are per-device - Logging in on a new device doesn't log you out of existing devices

Deleting Your Account

If you want to permanently delete your ZenFlip account:

  1. Go to Settings > Account

  1. Scroll to the bottom and click Delete Account

  1. You'll be asked to confirm by typing your email address

  1. Click Permanently Delete

Warning: Account deletion is permanent and cannot be undone. All publications, analytics data, leads, and team information will be permanently removed. If you have a paid subscription, cancel it first to avoid further charges.

Readers: Bought It but Seeing the Paywall

A reader who has bought a publication can still meet the paywall when they open it from an email link or on another device, because they are not signed in there. Reader sign-in is remembered per website, so a publisher's custom domain and zenflip.io are signed in separately.

  • Signed out: the paywall shows Already purchased? with Sign in to continue reading. After signing in, the reader comes back to the page they were on.

  • Signed in, still locked: the paywall says which account is signed in (Signed in as …) and offers to sign in with a different one. The purchase belongs to the account that bought it.

Signed Out After Being Away

The dashboard and your storefront's reader pages sign you out after 30 minutes without activity. Two minutes before that, an Are you still there? message appears with Stay signed in and Sign out now. Choose Stay signed in to carry on.

Still Need Help?

If none of the above resolves your issue, contact our support team:

  • Email: support@zenflip.io

  • Include: Your account email, a description of the problem, and any error messages you see

We typically respond within 24 hours on business days.

Urgent issues: if a live publication is unavailable to its readers and there is no workaround, call +1 408 404 5379 (also on the contact page). Please keep this line for genuine emergencies.